SHIPPING AND RETURNS

Shipping:

Pick My Lock offers free standard shipping on all orders or upgrade your order to express for an additional $5.

All orders are shipped via Australia Post. We will endeavour to have your order dispatched within 24 hours.

You will receive an email once your order has been dispatched with your tracking included.

 

Returns:

Pick My Lock does not offer refunds for change of mind or making a wrong selection.

As per Australian consumer rights, you are entitled to a refund or replacement if an item you have purchased from Pick My Lock is:

  • Faulty
  • Not fit for purpose
  • Does not match description / images on site
  • Do not meet consumer guarantees under the Australian Consumer Law

If you feel that any of the above apply to your purchase, please get in contact within 7 day, we will arrange the return or replacement of your item.

Please note: due to the nature of lock picking it is possible to break/ damage picks during use. Unfortunately, we cannot replace picks due to normal wear, tear or breakage.